1. Information We Collect

We collect personal and non-personal information to provide and improve our services. The types of information we may collect include:

a. Personal Information

• Name, email address, phone number, and other contact details.

• Payment information (e.g., credit card details) for subscriptions and services.

• Information shared during coaching sessions, such as your health history, emotions, and progress.

b. Non-Personal Information

• Browser type, operating system, and IP address.

• Usage data, such as pages viewed, time spent on the website, and click patterns.

c. Cookies

We use cookies to enhance your experience, track website performance, and analyze user behavior. You can disable cookies through your browser settings, but some features of our website may not function properly.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve our coaching services.

• To manage your account, process payments, and fulfill subscriptions.

• To communicate with you about updates, offers, and important information.

• To analyze website usage and improve functionality.

• To ensure compliance with legal and regulatory obligations.

3. How We Share Your Information

We respect your privacy and do not sell or share your personal information with third parties, except as follows:

• Team Collaboration: Information shared during coaching sessions may be accessed by our team members to provide a holistic approach to your care.

• Service Providers: We may share information with trusted third parties (e.g., payment processors, hosting providers) who assist us in delivering our services.

• Legal Requirements: We may disclose information if required by law, such as in response to a subpoena or legal process.

• Business Transfers: In the event of a merger or sale, your information may be transferred to the new owners.

4. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.

• Correction: Update or correct inaccurate information.

• Deletion: Request the deletion of your personal information, subject to legal obligations.

• Data Portability: Request a copy of your data in a structured, machine-readable format.

• Opt-Out: Unsubscribe from marketing communications by clicking the “unsubscribe” link in emails.

To exercise these rights, please contact us using the details below.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Retention of Information

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. When no longer required, we securely delete or anonymize your data.

7. Third-Party Links

All content on our website, including text, images, videos, and educational materials, is the property of [Your Website Name] and protected by intellectual property laws. You may not copy, reproduce, distribute, or create derivative works without our prior written consent.

8. Children’s Privacy

Our website and services are not intended for individuals under the age of 18 without parental consent. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us to remove it.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be effective immediately upon posting to our website. We encourage you to review this policy regularly to stay informed.

10. Contact Us

If you have any questions about these Terms, please contact us at:

• Email: hi@chronicconditionsclinic.com

• Phone: +44 207 624 147, +55 322 790 4912